Student Policies

Lesson Plans:
Lessons may be booked on a monthly or quarterly basis.
Monthly Plans: Our Monthly plan allows you to pay on a monthly basis for the lessons you will be taking the following month. The month begins on the day you sign up.
Quarterly Plan: With this plan, you are scheduled for three months of lessons (12 lessons) and you receive the 13th lesson free of charge. If you continue with this plan for one year, you actually end up getting one whole month of lessons for free!

Lesson Payments:
All lessons are paid in advance. This guarantees the time slot is reserved for the instructor. All payments must be made seven days before your next pre-paid class. Lesson payments must be made via major credit cards or PayPal, cash or check.

Rescheduling:
Once enrolled, you will work directly with your instructor to handle rescheduling of single lessons as needed. Oksana Management Group, Inc. policy is that the student must give the instructor at least 24 hours notice to reschedule a lesson. Changes made with less than 24 hours notice will result in the student losing that lesson.
To make more permanent changes to your lessons, such as changing day/time, lesson duration, or location; you must contact OMG, Inc. directly. Please note that these changes require 72 hours notice.

Lateness:
Students must arrive on time for their lessons. The class must begin and end at the agreed time. Our teachers may have other commitments immediately after your lesson, so please try not to be late.

Instructor Availability:
Should an instructor be absent, either another substitute teacher will be scheduled in their place or the instructor will be asked to coordinate a make-up class within 14 days of the missed class.

Cancellation Policy:
Please note that we require a minimum of 24 hours for canceling a lesson.  If a lesson is cancelled with less than 24 hours notice, you will be charged the full rate of your lesson, and the lesson will be forfeited.  No exceptions. Thank you for your cooperation.
If you have not practiced or done your homework, please don’t cancel. We ask that you attend your class and practice with the teacher. Otherwise that class is forfeited.

Termination:
Oksana Management Group, Inc. requires a written 30-day notice in order to stop your lessons. Oksana Management Group, Inc. reserves the right to dismiss any student due to frequent absences, disciplinary reasons, overdue tuition payments or parental non-compliance with policies and procedures listed here.

Refunds:
Please note that we do not offer refunds on lessons that have been paid for but not taken. If you are not able to physically take the remaining lessons as scheduled, you have the option of saving them for later (you have up to 10 weeks to resume lessons), giving them to a friend, or even donating them to underprivileged students, or apply them to another subject we offer.

Oksana Management Group, Inc.

OMG, Inc. provides Academic Tutoring, Music, Art and Language Lessons for students in Beverly Hills, Santa Clarita, Valencia and other Los Angeles areas.

Our Offices

9350 Wilshire Blvd., Suite 203
Beverly Hills, CA 90212

23890 Copperhill Drive, # 771
Valencia, CA 91354

TEL: 323-284-7930
E-MAIL: mgmt@oksana-k.com

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